DELIVERY INFORMATION

Please note due to COVID -19 guidelines, our standard deliveries may take up to 7 days.

Please note that standard delivery items will usually take 2-5 working days. Working days are Monday to Friday excluding public holidays.

Our delivery partners such as DPD and An Post will usually send you a text and email within 24 hours of delivery telling you when the item will soon arrive.  Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order.

We are now offering free standard delivery for orders over €75. Please note that this offer is available when you spend over €75 on STANDARD items only. Free delivery will not be included when you purchase a large product that requires special handling such as garden furniture or if your total order exceeds 20kg in weight or we need to send out your orders in multiple packages.   In this case, a delivery charge will apply. This will be notified to you at the checkout prior to you completing your purchase

Large Bulky items are aimed to be delivered within 10 working days. The cost varies depending on the size and area you live in. You will see prices at checkout.

For further details on delivery please see below.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

For orders from the Republic of Ireland and Northern Ireland, items usually take 2-5 working days. Our average delivery time is 2.1 days through An Post. Any orders placed over the weekend will be classed as being placed on the following Monday.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

HOW MUCH WILL MY SHIPPING COSTS BE?

In Ireland Delivery

  • Free Delivery Nationwide when you spend €75 or more on standard orders. This excludes bulky items like furniture, large bags of dog food, lawn care, non box-able items that require special handling charges from our couriers and fragile items like ornaments that need special packaging.
  • Garden Seeds only €4.95 on postage and packaging,
  • Standard Delivery = €6.95 on the island of Ireland
  • Excessively Heavy Orders eg Dog Food, lawn care bags etc that weigh more than 10kg =€6.95 per item. Alternatively, you can choose a pallet rate if that is more beneficial.
  • Bulky Items/Irregular or Fragile Items will incur surcharges based on how many parcels we need to send or if we require a special courier. Prices start from €6.95 to €79.95
  • Smaller Garden Furniture Sets are shipped from €14.95 each
  • Pallet Delivery For Non Garden Furniture Items €39.95
  • Medium Garden Furniture Each set costs €49.95
  • Large Garden Furniture  Each set costs€79.95

Mainland Britain Delivery

Due to Brexit, we are temporarily not delivering to mainland Britain. This may change soon. Further updates to follow

Delivery Outside Ireland

Please note we currently do not offer delivery outside the Island of Ireland. We may be able to deliver some items but please contact us to arrange a cost. Please email our Customer Service team at [email protected] so we can assist you.

WHAT TIME OF DAY WILL I RECEIVE MY DELIVERY?

Orders are delivered between 8:00 am and 6:00 pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.

Can I get a tracking code to track my order?

Please check your emails. An Post & DPD send notifications directly to your email. It will have a title for instance like An Post Delivery Notification for tracking item CE 946297576 IE. For bulkier items, we sometimes use other couriers who don’t offer tracking codes. Our couriers will contact you directly to arrange delivery.

WHY HAS MY ORDER NOT BEEN DELIVERED AND RETURNED TO MCD'S?

The most common reason is that our delivery carrier attempted delivery and was unable to obtain a signature. If this happens, please contact us at [email protected] and we will track your order immediately.

I HAVE RECEIVED THE WRONG ITEMS

If you believe you received the wrong items in your parcel, please email [email protected] and we will investigate further.

WHERE DO YOU DELIVER TO?

We deliver to 32 counties in the Republic of Ireland and Northern Ireland. We also deliver a selection of products to mainland Britain.

CAN I REQUEST A SPECIFIC DELIVERY DATE / TIME WHEN I PLACE MY ORDER?

Currently, you cannot request a specific delivery date or time when you place your order with us however when you get a notification from our couriers like An Post or DPD, you will receive a tracking email/text which you can manage your delivery times directly with them. We have no control of their schedules and delivery dates.

WHAT ARE OUR RETURNS POLICY?

See our easy returns policy here. 

Click and collect service

STILL A BIT CONFUSED? GET IN TOUCH!

If there is any information we have still not answered here. Please email our Customer Service team at [email protected] so we can assist you.