EASY RETURNS

We hope you love your order from McD’s. If for any reason you need to return an item because you have changed your mind, it’s damaged in transit or it’s faulty we have it down to 2 easy steps.

McD’s is committed to selling high-quality products but we also know there may be times when you need to exchange or return something you’ve bought.

If you change your mind:

We will willingly refund or offer an exchange on any unused product returned within 14 days from the date on the receipt of your order, provided you can show us your dispatch note and/or receipt. The product is in a reasonable, re-saleable condition, with its original packing materials, manuals and accessories intact.

HOW TO:

Returns of orders through An Post are facilitated through returnmyshopping.ie We are listed on their website. An Post can arrange a collection from your door. Please contact them directly as they have a simple and easy process for returns. Please note we do not offer FREE RETURNS.

RETURNING AN ITEM DAMAGED IN TRANSIT

If an item is damaged in transit: You can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packing materials, manuals and accessories intact.

HOW TO:

Please email our customer service team [email protected]  The team will reply to your mail and advise how we are going to deal with your return issue. Our Customer Service team works Monday to Friday 9.30 to 6.00. All emails are answered in the order that they are received. Please allow 24 hours for a reply.

RETURN A FAULTY ITEM

If the item is faulty (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item.

HOW TO:

Please email our customer service team [email protected]  The team will reply to your mail and advise how we are going to deal with your return issue. Our Customer Service team works Monday to Friday 9.30 to 6.00. All emails are answered in the order that they are received. Please allow 24 hours for a reply.

RETURN A LARGE BULKY ITEM

For the purposes of this returns policy, a “large bulky item” means any item that is over 25kg. However some items may be classed as large or bulky items even if they weigh less than 25kg due to the product dimensions, e.g. garden furniture sets, barbecues, gazebos, etc. The following applies should you wish to return a large item:

If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please email [email protected] if you wish to return a large item.

DO I HAVE TO PAY TO RETURN MY ONLINE ORDER?

Yes, you will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. If the item is damaged or defective, contact us first so we can arrange our own collection of the item at our own expense.

WHAT IF I PURCHASED THE ITEM MORE THAN A MONTH AGO?

The decision to accept the return is at the discretion of our Customer Service team.

STILL A BIT CONFUSED? GET IN TOUCH!

If there is any information we have still not answered here. Please email our Customer Service team at [email protected] so we can assist you.