• FREE Ireland SHIPPINGOn All IRE Orders over €100

  • MONEY BACK GUARANTEEHelp you with a Replacement

MCD's Super Store - DIY & Garden Center

Orders & Returns

Delivery And Returns

Please note that delivery of items will usually take 3-5 working days. Working days are Monday to Friday excluding public holidays.

We are now offering free standard delivery for orders over €100. Please note that this offer is available when you spend over €100 on STANDARD items only. Free delivery will not be included when you purchase a large product that requires special handling. In this case a delivery charge of €20 will apply. This will be notified to you at the checkout prior to you completing your purchase

To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. This Free Standard Delivery offer applies to deliveries within the 32 counties of Ireland.

Standard delivery within 3 working days: €5.00 for orders in Galway, Mayo and Roscommon
Standard delivery within 3 working days: €7.50 for orders in the rest of Ireland
Large Bulky items within 5 working days: €20

For further details on delivery and returns policy please see below.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?

For orders from the Republic of Ireland and Northern Ireland, items will take 3-5 working days. Any orders placed over the weekend will be classed as being placed on the following Monday.

Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

HOW MUCH WILL MY SHIPPING COSTS BE

A standard shipping charge of €5.00 or €7.50 depending on your location applies to all items. A shipping charge of €20 applies to items classified bulky products that weigh over 20kg. Note, some items may be classed as bulky that weight less than 20kg, due to the product dimensions Eg. garden furniture sets, barbecues, gazebos etc. You will see the shipping cost displayed when you click ‘Add to Basket’.

STANDARD SHIPPING CHARGES:

Standard Shipping Charge €5 for County Galway, Mayo and Roscommon
Standard Shipping Charge €7.50 Every Other county

SHIPPING CHARGES FOR LARGE/BULKY ITEMS :

Shipping Charge €20

 

WHAT TIME OF DAY WILL I RECEIVE MY DELIVERY?

 Orders are delivered between 8.00am and 6.00pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.

WHY HAS MY ORDER NOT BEEN DELIVERED AND RETURNED TO MCD'S?

The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us at info@mcds.ie and we will track your order immediately.

I HAVE RECEIVED THE WRONG ITEMS

If you believe you received the wrong items in your parcel, please email info@mcds.ie and we will investigate further.

WHERE DO YOU DELIVER TO?

 
We deliver to 32 counties in Republic of Ireland and Northern Ireland.

CAN I REQUEST A SPECIFIC DELIVERY DATE / TIME WHEN I PLACE MY ORDER?

Currently, you cannot request a specific delivery date or time when you place your order.

RETURNS

McD’s is committed to selling high-quality products but we also know there may be times when you need to exchange or return something you’ve bought. We will willingly refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in a reasonable, re-saleable condition, with its original materials, manuals and accessories intact.

RETURNING A DAMAGED DEFECTIVE ITEM

 
If the item was damaged in transit


If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact. You will be refunded for postage and delivery charge up to the value of the original delivery charge.
 

If the item is defective (within 30 days of receipt) You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. We will refund the cost of returning the parcel up to the value of the original delivery charge.

Please email info@mcds.ie if you wish to return a damaged or defective item.

RETURN A LARGE BULKY ITEM

For the purposes of this returns policy, a "large bulky item" means any item that is over 20kg. However some items may be classed as large or bulky items even if they weigh less than 20kg due to the product dimensions, e.g. garden furniture sets, barbecues, gazebos, etc. The following applies should you wish to return a large item:

OUR 14-DAY RETURNS GUARANTEE

If you are unhappy with your large item, you may return it to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You are responsible to pay the cost of returning the goods and must ensure that it is returned in protective packaging. Please email info@mcds.ie if you wish to return a large item.

DO I HAVE TO PAY TO RETURN MY ONLINE ORDER?

Yes, you will be liable for the cost of returning the goods and must ensure that it is returned in protective packaging. Once the item has been received by our warehouse, under the cooling off period of 7 days or if the item is damaged or defective, you will be refunded for the charge of sending the parcel back of to the value of original delivery cost.

WHAT IF I PURCHASED THE ITEM MORE THAN A MONTH AGO?

The decision to accept the return is at the discretion of our Customer Service team.

 

STILL A BIT CONFUSED? GET IN TOUCH!

If there is any information we have still not answered here. Please email our Customer Service team at info@mcds.ie so we can assist you.